Frequently Asked Questions
Everything you need to know about shopping with Charvonia Design.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your order status directly through your Charvonia Design account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Charvonia Design products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and photos of the defect.